FAQ-Shipping & Payment

  • Free Shipping with minimum purchase
    Why stop shopping when you can receive free shipping? Find your country below to see the details of this offer, including any applicable restrictions and what minimum purchase amount is requires to receive free shipping from HoFookKei.com.
    • Receive free standard shipping with a minimum online purchase of $50.00 or more at HoFookKei.com.
    • Minimum purchase must be met in a single transaction, after any applicable discounts, before taxes, and any applicable shipping fees.
    • Eligible customers must select Standard Shipping during checkout in order to receive free standard shipping.
    • Offer excludes the purchase of gift cards unless the gift card is included in a purchase that includes merchandise totaling $50.00 or more before taxes, after any applicable discounts.
    • Valid in the 48 continental U.S. states only. Not valid on international shipments or to Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses.
    • No adjustments on previous purchases. If you choose another shipping option, additional charges will apply. Offer is nontransferable and is not redeemed for cash or cash equivalent.
  • International shipping destinations and rates

    Global-E international shipping destinations

    Argentina Australia Austria Bahamas
    Belgium Belize Bermuda Brazil
    British Virgin Islands Bulgaria Chile Colombia
    Costa Rica Czech Republic Denmark Dominican Republic
    Ecuador Egypt El Salvador Estonia
    Finland France Germany Greece
    Guatemala Honduras Hungary Hong Kong
    Ireland (Republic of) Israel Italy Jamaica
    Japan Latvia Lithuania Luxembourg
    Netherlands New Zealand Nicaragua Norway
    Panama Peru Philippines Poland
    Portugal Romania Russia Slovak Republic
    Slovenia South Africa South Korea Spain
    Sweden Switzerland Taiwan Thailand
    Ukraine United Kingdom Venezuela Vietnam

    International shipping rates

    International shipping is determined by a number of factors including, the number of items you are purchasing, the weight of the items and the destination country. For Global-e shipping destinations, international shipping will be calculated and guaranteed during the Global-e international checkout based on the items you are purchasing and your shipping destination. For other international shipping destinations, international shipping is calculated by HoFookKei.

    International shipping options

    • International express delivery usually arrives within 2-7 business days from the shipped date, excluding holidays.
    • International standard delivery usually arrives within 4-10 business days from the shipped date, excluding holidays.

    International shipping restriction

    • Delivery is not available for Post Office boxes.
    • Gift Card delivery to International addresses is not available.
    • Orders shipping to International addresses have a maximum merchandise sub-total (excluding E-Gift Certificate) purchase amount limit of $1,000, or a maximum purchase item limit of 20 items per order, whichever comes first.

    International taxes, duties and customs fees

    • How much duty and taxes are charged on international orders?
      Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Global-e supports. International taxes (such as Value Added Tax or VAT) are set by the destination country. If you wish to pre-pay duties and taxes, select the Delivery Duties Paid (DDP) option at checkout and will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Global-e international checkout page.
    • Will there be any additional costs due when my order is delivered?
      Not if you pre-pay duties and taxes, by selecting the Delivery Duties Paid (DDP) option at checkout. In that case, you will be provided with a guaranteed order total in your chosen currency and no additional costs will be due upon delivery. However, if you do not select the DDP option, you will be responsible for paying duties and taxes to the carrier upon delivery.
    • For more information, please visit our Help Center.
  • Payment method HoFookKei accepts
    We accept the following forms of payment for International orders:
    • PayPal
    • Alipay
    • Bank Transfer
    • Western Union
    • HoFookKei Credits
    • HoFookKei Gift Card
  • Can I pay with more than one HoFookKei gift cards, e-gift certificates and store credits?
    Yes, you may use up to 10 gift cards per transaction. Enter the first gift card number and pin and click on the "APPLY" button. Then, a new entry box will display underneath for entering the following gift card number and pin.
  • When will my credit card be charged?
    Your credit card will be charged once your order is processed to ship.
    • Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days.
    • Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card.
    • HoFookKei reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.
  • What if my credit card is denied?
    You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.
  • Do the prices shown include sales tax?
    Online prices or promotions do not include Sales Tax (where applicable) and are valid only for orders placed through the HoFookKei website.